Refund policy

Return and Refund Policy

Effective Date: September 12, 2026

At Carm’s Handcrafted, every product is carefully handcrafted and packaged with you in mind. We want you to be pleased with your purchase. Please review our return and refund policy before placing your order.

Returns and Exchanges

Due to the personal-use nature of our handcrafted products, we cannot accept returns or exchanges based on scent preference. Fragrance is personal, and individual scent experiences may vary.

To protect the quality and safety of our products, opened, used, sprayed, burned, melted, or otherwise tested products cannot be returned or exchanged.

An unopened and unused product may be eligible for return if you contact us within 7 days of delivery. The product must be in its original condition and packaging. Return requests must be approved before an item is mailed back.

Customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

The following items are final sale and cannot be returned:

Opened or used products
Discovery sets and mini bundles
Sale, clearance, or promotional items
Gift cards
Customized or personalized products
Limited-edition and seasonal products

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged during shipping, defective, or different from what you ordered, email us within 3 days of delivery at carmshandcrafted@gmail.com.

Please include:

Your full name
Your order number
A description of the issue
Clear photographs of the product, packaging, and shipping box

Please keep all original packaging until your claim has been reviewed. Once the damage or error is verified, we may provide a replacement, store credit, or refund at our discretion.

Do not discard damaged products or packaging before receiving instructions from us.

Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected.

Please allow 5–10 business days for an approved refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Shipping charges are nonrefundable unless the order arrived damaged or an incorrect item was sent.

Order Cancellations

Orders may only be canceled before processing or production begins. Please contact us as soon as possible at carmshandcrafted@gmail.com with your name and order number.

Because many of our products are handmade or prepared specifically for each order, we cannot guarantee that a cancellation request can be approved. Orders that have already been processed, packaged, or shipped cannot be canceled.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Carm’s Handcrafted is not responsible for orders delivered to an incorrectly entered address. If a package is returned to us because of an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, delivery is handled by that carrier.

If your tracking information shows that a package was delivered but you cannot locate it, please check with members of your household, neighbors, and the shipping carrier. Carm’s Handcrafted is not responsible for packages that are lost or stolen after being marked as delivered.

If a package appears to be lost while in transit, please contact us so we can help you begin a claim with the shipping carrier.

Shipping Damage Caused by Heat

Candles, wax melts, and other temperature-sensitive products may soften or melt when exposed to high temperatures. Please retrieve your package promptly after delivery.

Carm’s Handcrafted is not responsible for products left outdoors, in mailboxes, or in other hot environments after delivery. If your package arrived damaged before delivery, contact us within 3 days and provide the required photographs.