Shipping policy

Shipping Policy

Effective Date: September 12, 2026

At Carm’s Handcrafted, every order is carefully prepared and packaged to help ensure that your products arrive safely. Please review our shipping policy before completing your purchase.

Shipping Rates

Orders with a merchandise subtotal under $60 are charged a flat shipping rate of $12.50.
Orders with a merchandise subtotal of $60 or more qualify for free standard shipping.
The $60 minimum is calculated after discounts and before taxes.
Gift cards, taxes, and previously paid shipping charges do not count toward the free-shipping minimum.

Shipping rates and available delivery methods will be shown during checkout.

Order Processing

Because many Carm’s Handcrafted products are made or prepared by hand, orders typically require 7- 10 business days to process before shipping.

Business days are Monday through Friday and do not include weekends or federal holidays.

Processing times may be longer during:

New product launches
Sales and promotional events
Holidays
Periods of unusually high order volume
Severe weather or other unexpected disruptions

Processing time is separate from shipping transit time. Receiving a shipping notification does not always mean the carrier has collected or scanned the package immediately.

Estimated Delivery

Once an order has been shipped, standard delivery generally takes 3–7 business days, depending on the destination and shipping carrier.

Delivery dates are estimates and are not guaranteed. Carm’s Handcrafted is not responsible for delays caused by the shipping carrier, weather, holidays, natural disasters, transportation disruptions, incorrect addresses, or other circumstances outside our control.

Shipping Destinations

Orders can only be shipped to destinations available during checkout. If your address or preferred destination is not accepted at checkout, please contact us before placing your order.

International shipping, if available, may be subject to additional postage, customs duties, taxes, import fees, or delivery requirements. These charges are the customer’s responsibility.

Order Tracking

When your order ships, you will receive a shipping-confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

If tracking has not updated after several business days, contact us at carmshandcrafted@gmail.com with your name and order number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Full name
Street address
Apartment or unit number
City, state, and ZIP code

If you notice an error, email us immediately. We will make every reasonable effort to update the address before the order ships, but changes cannot be guaranteed once processing has begun.

Carm’s Handcrafted is not responsible for packages delivered to an address entered incorrectly by the customer.

Returned Packages

If a package is returned to Carm’s Handcrafted because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer will be responsible for the cost of reshipping it.

Original shipping charges are nonrefundable. If the customer chooses not to have the package resent, any approved refund will exclude the original shipping cost and any return fees charged by the carrier.

Lost Packages

If tracking shows that your package is still in transit but has not moved for an extended period, please contact the shipping carrier first and then email us for assistance.

A package is not considered lost solely because it arrives after its estimated delivery date. Any waiting period or claim requirements established by the carrier must be completed before a replacement or refund can be considered.

We will assist with an eligible carrier claim when possible, but we cannot guarantee the carrier’s decision.

Packages Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check around your property, mailbox, parcel locker, or delivery area.
Ask members of your household or neighbors whether they accepted the package.
Allow up to 48 hours, as some carriers mark packages as delivered before completing delivery.
Contact the shipping carrier for delivery details.

Carm’s Handcrafted is not responsible for packages that are lost, stolen, or misplaced after the carrier marks them as delivered.

Damaged Packages or Incorrect Items

Please inspect your order immediately after delivery.

If your order arrives damaged or you receive an incorrect item, email carmshandcrafted@gmail.com within 3 days of delivery.

Include:

Your full name
Your order number
A description of the problem
Clear photographs of the affected product
Photographs of the shipping box and packaging
A photograph of the shipping label

Please keep the product and all original packaging until your claim has been reviewed. Do not discard damaged products or packaging before receiving instructions from us.

After reviewing the claim, Carm’s Handcrafted may offer a replacement, store credit, or refund when appropriate.

Heat-Sensitive Products

Candles, wax melts, and other temperature-sensitive products may soften or melt when exposed to high temperatures.

Customers should monitor tracking and retrieve packages promptly after delivery. Avoid leaving packages outdoors, inside mailboxes, or in hot vehicles.

Carm’s Handcrafted is not responsible for melting or heat damage that occurs after a package has been delivered. If the package appears to have been damaged before delivery, contact us within 3 days and provide photographs.

Multiple Shipments

In some cases, an order may be shipped in more than one package. If this occurs, you may receive separate tracking numbers, and packages may arrive on different days.

Combining Orders

Separate orders cannot always be combined. If orders are combined before shipping, previously paid shipping charges are not automatically refundable.

Order Changes and Cancellations

Order changes and cancellations are only possible before processing or production begins.

Contact us as soon as possible at carmshandcrafted@gmail.com with your name and order number. We cannot guarantee changes or cancellations after an order has been submitted.

Orders that have already been processed, packaged, or shipped cannot be canceled.